WHETHER you’re involved in a small farming operation with only one or two staff, or a large vertically-integrated agribusiness employing hundreds, from time to time most businesses will need to manage unhappy employees.
Why is it important to address the mindset of your employees? Put simply, productivity equals profit, and a downturn in efficiency can affect your businesses bottom line, as well as impact other employees.
Before you can address this issue, you need to recognise signs of an unhappy staff member:
- They may be just doing the minimum required in their role
- Random sick days with no real cause may be on the increase
- Complaining about anything and everything may become the norm
- They no longer contribute during team meetings
- The employee may be disrespectful to management and colleagues
So what can you do? Here’s six points to consider:
Schedule a one-on-one meeting and welcome feedback in order to address any small or large workplace issues. In addition, be ready to hear reasons such as personal or family problems which may be affecting an employee’s happiness. You may need to offer to arrange counselling. Schedule follow-up meetings.
An employee may be feeling disinterested because their job no longer presents a challenge. If possible, expand their duties to offer more mental stimulation and discuss their career goals, should your organisation be able to provide the scope to fulfil their career aspirations.
If an employee has been working long hours for a long period of time to complete a project, ensure they have a break after its completion. Equally, try and improve efficiency through new workplace practices or technology to ensure staff are not working back on a regular basis.
Address skills issues
An employee may be feeling unhappy as they feel out of their depth in their role. Ensure they receive the required training and consider pairing them up with a staffmember who can help them get on track.
Recognise the reason
If someone has been missed out on a promotion they may be feeling disengaged. Ensure you address this issue by discussing their strengths, offering training and encouragement, but be careful not to make any promises you may not be able to keep.
Let them go
If the issue is work-related and you have tried all you can in your capacity and nothing has shown an effect, or if you realise that the employee is just toxic, make the decision to let them go. Ensure from the commencement of the issue you have kept written records of your meetings and given the appropriate warnings, while you adhere strictly to workplace law.
Unhappy employees can affect workplace morale, provide an inferior level of customer service and reduce productivity in the workplace.
Understanding the cause of your employees’ unhappiness may give you the opportunity to solve the issue or at least understand if it is work-related or personal, and whether its likely to be long or short-term.
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